Our client is a nationally recognized leader in engineering, energy efficiency, and infrastructure modernization. They deliver integrated solutions that improve building performance, reduce energy usage, and optimize operational reliability for commercial, industrial, and public-sector facilities. Their teams support clients through consulting, engineering, controls integration, field services, and turnkey project delivery.

Summary

The Account Manager is responsible for overseeing customer relationships, managing ongoing building automation service portfolios, and identifying opportunities to expand system upgrades, retrofits, and energy-efficiency solutions. This role serves as the primary point of contact for clients, ensuring high-quality service delivery while partnering with internal engineering, project management, and field teams to support both existing contracts and new business.

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Key Responsibilities

• Manage and strengthen long-term relationships with building automation clients, ensuring high levels of satisfaction and proactive communication.

• Serve as the primary client liaison for service requests, ongoing maintenance needs, system performance issues, and project updates.

• Identify and develop opportunities for BAS upgrades, retrofits, optimization projects, and additional service offerings.

• Prepare proposals, scopes of work, and budget estimates for service contracts, modifications, and upgrades.

• Collaborate closely with engineers, project managers, and BAS technicians to ensure accurate execution of service commitments and project deliverables.

• Maintain a strong understanding of client systems, facility needs, and operational priorities.

• Track service agreements, warranties, and scheduled maintenance activities to ensure timely fulfillment.

• Monitor financial performance of assigned accounts, including revenue forecasts, margins, and contract renewals.

• Ensure compliance with safety standards, internal processes, and project documentation requirements.

• Represent the company in a professional manner and support the delivery of high-quality, technically sound solutions.

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Qualifications

• Bachelor’s degree in engineering, construction management, business, or related field preferred; relevant experience may substitute.

• 3+ years of experience in building automation systems, HVAC controls, mechanical systems, or technical account management.

• Strong knowledge of BAS platforms (e.g., Tridium/Niagara, Johnson Controls, Siemens, Honeywell, Distech, Schneider, etc.).

• Ability to understand control sequences, system architecture, and mechanical equipment operations.

• Proven experience managing customer relationships and delivering technical service solutions.

• Strong communication, problem-solving, and presentation skills.

• Ability to develop proposals, estimate work, and manage financial aspects of accounts.

• Comfortable working across active facility environments and coordinating with technical field teams.

• Willingness to travel locally to client sites as needed.