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Director of Service

Milwaukee, WI

Our client is seeking a Senior Service Leader – Mechanical Services who will oversee and grow the service organization, driving operational excellence, mentoring teams, and ensuring top-tier customer experiences across multiple markets.

What's in it for you:

  • Opportunity to lead a core business unit with senior leadership visibility and influence

  • Shape and grow a stable, well-established organization with long-term potential

  • Build and mentor high-performing teams in a service-focused environment

  • Drive operational improvements and make a tangible impact on efficiency, safety, and customer satisfaction

  • Competitive salary and benefits, with potential upside through departmental performance

What you will do:

  • Provide strategic direction and day-to-day leadership for the service department

  • Recruit, develop, and mentor managers, supervisors, and field personnel

  • Oversee scheduling, dispatching, and service workflow to ensure timely, quality delivery

  • Own service department financial performance including budgeting, forecasting, and revenue growth

  • Maintain strong client relationships, serve as the escalation point for complex service issues, and identify growth opportunities within accounts and new markets

  • Implement operational processes, reporting tools, and technologies to improve efficiency and visibility

  • Champion a culture of safety, quality, and continuous improvement

  • Collaborate with executive leadership on departmental strategy, growth initiatives, and service offerings

Preferred background:

  • 10+ years in mechanical services, contracting, or related environments

  • Proven leadership experience managing service teams and operations

  • Strong operational, financial, and client management skills

  • Experience with HVAC, plumbing, or other mechanical systems

  • Excellent communication skills across field teams, clients, and executive leadership

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