Reporting to the President, the Chief Operating Officer will oversee a $70 million field/construction operations team (mechanical, piping, plumbing, & sheetmetal) located throughout the Washington D.C. area. The COO will provide leadership, management, and vision to ensure that the company delivers exceptional operational outcomes to meet agreed upon growth objectives.
Specific Responsibilities & Key Deliverables:
Oversee Corporate P&L
Drive quality and profitability to meet or exceed company objectives
Create clarity of roles and full accountability for performance of the business in terms of top line growth and efficiency (earnings) that are sufficiently predictive to enable near real-time intervention into problem areas
Assess organizational structure and recommend changes for optimization and efficiency
Develop appropriate KPI’s to measure and predict performance top line growth, efficiency, etc.
Lead operations by example, encouraging company’s culture and directing any changes as agreed to in conjunction with the President.
Investigate, approve and implement broadened scope of operations and revenue streams with the President approval. Potential areas of development include service, controls, expansion of existing trades & sheet metal fabrication division
Work with CFO to assist the Senior Supervisors to develop, and then meet the annual earned revenue plan.
Review and approve all estimates.
Conduct project review meetings daily, weekly or monthly as necessary to evaluate health of projects in accordance with schedule and estimates and remedy emerging problems.
Support leadership team members (project management, estimating, purchasing, sales, finance, special projects, service, design and others) for the greater good of the firm’s overall success. Act as final resolution to any unsolved problems or intercompany disagreements.
Conducts monthly project reviews, in conjunction with the financial team, of all projects, for any variance in individual project objectives (customer satisfaction, schedule, cost, customer satisfaction, staffing issues) and the Project Manager updates forecasts accordingly.
Partner with senior leadership team to evaluate current strategies of organization to ensure continued growth and success
Continually drive innovation within operations
Champion the recruiting, selecting, orientating, training, coaching and disciplining of the operations team as needed
Champion company BIM coordination, Lean and Prefabrication initiatives
Champion the development, implementation, and continuous improvement of organizational management protocols, practices, and tools
Oversee Direct Reports:
Oversee labor pool through labor managers.
Oversee the delivery of all planning work.
Oversee monthly reporting on all changes from previous forecasted objectives.
Oversee any subcontract procurement and management through the Project Managers.
Oversee the delivery of commissioning services through the appropriate channels.
In conjunction with financial managers, oversee the cash management of projects to ensure positive working capital.
Oversee project safety plans through the project managers, labor managers and Safety Manager.
Oversee proactive tool management through shop manager or labor managers.
Oversee warranty accounts when necessary
Final approval of all labor and shop issues
FUNCTIONAL skills/experience needed:
Field services leadership experience (distributed team)
Operations team leadership
Proven experience in process strategy and implementation
Organizational assessment and strategy
KPI development and management
Experience working in highly complex organizations
Recruitment, selection and on-boarding/training
INDUSTRY Experience: Construction Services
Commercial and Industrial construction
Non-Residential (commercial) construction
Industrial Plant and Equipment Relocations
Specific specialty contracting: Mechanical, Electrical, Plumbing, Sheet Metal
STAGE of Company Experience
Emerging/growth phase of company development & rapid revenue growth, $75-$150M+
MANAGEMENT & Leadership Experience
Experience leading construction professionals
Successful history meeting and exceeding KPI’s and key metrics for organizations
Passion for and prior history of creating high performing teams
“Player-coach” approach to management/leadership
Defined by others as smart, capable, hands-on, energetic, and someone who possess a strong entrepreneurial spirit
Building scalable management processes without suffocating innovation/speed
GENERAL Finally, this individual should have as many as possible of the traits required to succeed in this leadership position:
High levels of intelligence, analytical strength and conceptual ability.
The ability, and willingness, to set and communicate high standards for professional staff and to hold people accountable for their performance; at the same time, sensitivity to, and insight into individuals’ capabilities and development needs, and the combination of firmness and likability that all good leaders possess.
Decisiveness when necessary, coupled with a willingness to seek input and build consensus as much as possible.
Good strategic instincts and long-term vision; the ability to address both big-picture issues and detailed, day-to-day management concerns.
A sense of ownership, not just of his or her own work, or that of their department, but a sense of ownership for the company as a whole.
Demonstrated success as a people leader, including the ability to set and gain buy-in for strategic direction and vision, attract, hire, retain, and develop high performing teams, and establish an engaging culture of accountability, quality, and customer focus.